MEDIA: CBC News Network Weekend Business Panel (February, 2025)

Pleased to join the CBC News Network Weekend Business Panel, alongside Elmer Kim and Marianne Dimain, talking Trump tariff threats and the future of Canada Post; you can watch our segment here.

This week’s Business Advisor Highlight:

Emotions are understandably running high, as it goes without saying: Canada is nobody’s state.  Regardless of what actions are taken by the US, Canadians must take immediate steps to strengthen the position of our country.  This includes diversifying Canada’s global trade relationships and making it easier for Canadian companies to do business both globally and across the country.  While ideas are a helpful starting point, it is critical that the implementation aspect be well designed, recognizing that Canadian businesses require capital and practical advice to successfully develop and execute growth strategies.

One of the best realities about Trump’s threats is that everyone in Canada can play a role in the response, including all levels of government, businesses, and consumers.  Canada is and will always be stronger together, so let’s step up and proudly support our great country!

Thanks for watching and see you again soon.

MEDIA: CBC News Network Weekend Business Panel (September, 2024)

Pleased to join the CBC News Network Weekend Business Panel, alongside Sherena Hussain and Marianne Dimain, talking Air Canada’s labour dispute, the ongoing housing market slump, and new cashier kiosks at McDonald’s.  You can watch our segment here.

This week’s Business Advisor Highlight:

In a competitive marketplace, businesses must be able to attract and retain customers on an ongoing basis, otherwise, the company’s future is at risk; this simple fact is obvious to anyone with business experience.  Contrast this reality for most businesses, with Canada’s air travel industry, that is dominated by a small number of large companies (Air Canada and Westjet, in particular).  Service disruptions and shutdowns that arise from labour disputes impact the customer more than anyone, as they are not directly involved in the dispute, but are inconvenienced by it the most, as carefully made travel plans going out the window, with what seems to be little concern from either the company or the labour group.  Anyone who has been in this situation is familiar with the uncertainty, challenges, frustration, and costs that tend to arise, with little meaningful assistance available (and if any recognition of the significant negative impact on customers is given, it tends to come across as insincere, at best).

The irony is that it is the customer who effectively pays the salaries or both staff and management, by way of the flights that they purchase; too bad that there seems to be so little given in return to get to a solution in times like these.

Thanks for watching; enjoy these last few days of Summer weather!

Footnote:  The impending labour dispute at Air Canada was reported as a tentative agreement having been reached by the end of the day when our segment aired.

Celebrating 7 Years on the CBC News Network Weekend Business Panel (August, 2024)

Extremely grateful to celebrate seven years on the CBC News Network Weekend Business Panel; there is nothing like live TV!  It started with two and a half years of appearances on set in CBC’s flagship studio, followed by a longer period of remote work, covering a wide range of business stories.  Below is a sample of topics where I have provided commentary over the past seven years (over 130 lines and counting!), all of it live:

Stories of particular interest to me are those that can bring in a range of factors, such as demographics, changing consumer preferences, global business trends, and even the political landscape.  Thanks for watching; it is a privilege to bring the news to you!

MEDIA: CBC News Network Weekend Business Panel (August, 2024)

Pleased to join the CBC News Network Weekend Business Panel, alongside Elmer Kim and Marianne Dimain talking Canada Jetlines stops flying, growth in Canadian housing starts, and the membership crackdown at Costco.  You can watch our segment here.

This week’s Business Advisor Highlight:

I’ve seen many situations where entrepreneurs and potential business leaders are keen to get their new venture up and running.  Although this type of excitement is understandable, they tend to underestimate the problems that are likely to occur after launch, with some of these being issues that were identified in the planning stage, but not resolved, while others are challenges that might not have been anticipated.  Either way, problems that occur during operations cost “real money”, while those identified in the planning stage occur “on paper”.  This is why it is so critical to delay launch until these issues have been resolved.

Starting a company with insufficient capital is likely to result in strained operations, including cashflow problems and the inability to operate; this does little to raise confidence in the marketplace, something that is of critical importance to new ventures.  It is difficult enough to operate a company during periods of insufficient capital, much less a growing business, as growth requires money for various reasons.  The tip?  Keep the company parked in the planning stage until such time that critical issues are resolved.

Thanks for watching, and see you again soon!

MEDIA: CBC News Network Weekend Business Panel (July, 2024)

Pleased to join the CBC News Network Weekend Business Panel, alongside Jeanhy Shim and Marianne Dimain talking Hudson Bay Co’s deal to purchase luxury retailer Neiman Marcus, home sales plummeting, and the abundance of vacant downtown office space.   You can watch our segment here.

This week’s Business Advisor Highlight:

One of the typical statements that is made when a merger or acquisition occurs is the expectation that “synergies” will be realized; these are often touted as being “significant”.  Types of synergies may include decreasing staffing levels, office or warehouse space, and combining technology systems.  It is important to remember that synergies are theoretical until they are achieved, and doing so is typically a difficult and lengthy process.

Those with significant implementation experience know the many pitfalls of achieving synergies, including:

  • System and information requirements that do not combine well, service providers who cannot get the job done, user backlash, and excuses (so many excuses);
  • The challenges of downsizing staff groups, often fraught with meddling from senior managers and executives, in terms of who should depart and who should stay (i.e., “not my people; those people over there should go”, etc.); and
  • Redundant space that is leased or owned, which takes time to divest.

This scenario can go on for years, while costs continue to be incurred, and it is not uncommon for synergies to not be realized at all.  When this happens, “duplication” results, an expensive, if not fatal, outcome.  Time will tell if the intended synergies can be realized in this particular situation.

Thanks for watching!

MEDIA: CBC News Network Weekend Business Panel (January, 2024)

Pleased to join the CBC News Network Weekend Business Panel, alongside Mark Warner and Marianne Dimain, talking the CEBA repayment deadline, Hertz selling one-third of its EV fleet, and the SEC’s bitcoin decision; you can watch our segment here.

New year, new approach!  Going forward, my blog posts on media appearances will feature one “business advisor highlight” related to our discussion.  For this segment, the highlight is something that is straightforward, but very important:

If you’ve never run a small business or been in business for yourself, chances are, it is much more difficult than you realize.  Although some might be wondering why some small businesses are not currently in a position to repay their CEBA loan, it is important to recognize that many are facing a “snowball” effect of inflation, high interest rates, supply problems, and an ongoing tight labour market.  These factors combine to make generating revenue (and cashflow) much more difficult, which means that money simply doesn’t go as far as it used to.  When small businesses can no longer afford to operate, jobs are lost, which has a tangible impact to the local community.  When closures accumulate, the economic and employment impacts can be very significant.

Thanks for watching!

MEDIA: CBC News Network Weekend Business Panel (November, 2023)

Pleased to join the CBC News Network Weekend Business Panel from sunny Nova Scotia (yes, it’s bright!), alongside Mark Warner, Cristian Bravo, and Stephanie Skenderis, talking Alberta’s musings to leave the CPP, FTX’s Sam Bankman-Fried’s fraud conviction, and changes at the helm at Blackberry; you can watch our segment here.  Some thoughts on our discussion.

Alberta’s Premier has gotten some attention with talk about Alberta leaving the Canada Pension Plan (CPP), however, the practical reality of this occurring is uncertain for a number of reasons.  The most obvious is the uncertainty around the portion of CPP assets that would apply to Alberta, as well as the practical mechanics of how a departure would happen.  In general terms, risk is mitigated through size, as smaller pools can be subject to increased volatility; there is also a lot riding on the expertise and strength of senior management and governance.  Fund results indicate that the CPP has performed very well, in comparison to other pools, while the majority of surveyed Albertans view leaving the CPP as either a “bad” or “very bad” idea.  Time will tell, as to whether this is simply more of the same narrative from the current party in charge, but don’t expect any big decisions anytime soon.

Sam Bankman-Fried’s fraud conviction is a reminder of a couple of things, with the most notable being “if something is too good to be true, it probably is”.  It is also notable that new or emerging industries tend to be associated with an “anything goes” rationale, which couldn’t be further from the truth.  Just because an industry or product is new does not mean that laws and basic business guidelines don’t apply (they do), and those who are regarded as “wunderkinds” or “geniuses” are probably in over their head.  One of the most important aspects of business is experience, and a new or creative idea alone does not equate with the necessary skill to build a sustainable business, and to fully appreciate the risks and guardrails associated with doing so.  In my experience, as a business advisor and former venture capitalist, those who ignore these realities also tend to be poorly advised, as anyone with expertise has probably also been ignored (and has long since moved on, as a result).

And, finally, as Blackberry’s CEO retires, there are questions around what the Company’s future could look like.  From my perspective, the next CEO needs to be strong in the finance chair, as results haven’t been great, and also needs to understand how to tap into the right markets in order to build a sustainable business.  Doing this requires a different skillset than that of “product” or “development” people, and who is next at the helm will be crucial for Blackberry’s future.  It is also high time that there is gender diversity in this role, as all qualified candidates should be fully considered.

Thanks for watching and see you again soon!

MEDIA: CBC News Network Weekend Business Panel (September, 2023)

Pleased to join the CBC News Network Weekend Business Panel, alongside Jeanhy Shim, Michael Hyatt, and Natalie Kalata, talking all things interest rates and inflation; you can watch our segment here.

Some brief thoughts on our discussion, from a small business perspective:

  • Although the impact of interest rate increases takes a while to work through the economy on an overall level, small businesses can feel the impact in the short term, if not immediately.  Examples include the rising cost of money, as interest rates increase on outstanding loans/lines of credit and become a disincentive to pursue expansion plans, such as additional premises and equipment.
  • Remember that many small business leaders contributed cash or took out financing to secure the operations of their company during the pandemic years; recent studies have shown that approximately one-half of companies have not yet returned to their pre-pandemic financial performance level.
  • When small businesses reach the point where they are no longer viable, or where the owner does not want to carry to risk of operating any longer, the result is often closure.  Sometimes, the last straw can be a major cost increase, such as rising rates in terms of loan or mortgage interest.  The inability to find or afford staff members can also be particularly draining.
  • As an example, when a small business closes, it could put 20 people out of work.  This might seem insignificant, but as business closures increase, it may not be long before the numbers become quite concerning.  Consider businesses in your community that are no longer operating, keeping in mind that restaurants, services, and small retail can be particularly vulnerable.

Although it is important to continue to combat inflation, it is equally critical to not reach a point where “you can’t see the forest for the trees”.  Understanding the practical realities and challenges that Canada’s small business sector faces on a daily basis is essential for bringing the right balance to considering interest rates, and the current pause is understandably a welcome relief to many.  Going forward, as previous rate increases continue to work through the system, it wouldn’t be surprising to see continued pause for some period of time.

As always, thanks for watching!

Celebrating 6 Years on the CBC News Network Weekend Business Panel (August, 2023)

Incredibly grateful to celebrate six years on the CBC News Network Weekend Business Panel; enjoying all that live TV brings!  It began with two and a half years of appearances in CBC’s flagship studio, followed by almost four years of remote work, covering a wide range of business stories.  Below is a sample of topics upon which I’ve provided commentary over the past six years (over 100 rows and counting!), all of it live:

Quite a list, if I do say so myself!  As always, thanks for watching; it is a privilege to bring the news to you, whatever the business world has in store.

MEDIA: CBC News Network Weekend Business Panel (July 29, 2023)

Great day to join the CBC News Network Weekend Business Panel, alongside Mark Warner, Elmer Kim, and Natalie Kalata, talking the status of Canada’s immigration boom, big grocery profits, and Twitter becoming X; you can watch our segment here.  A few thoughts on our discussion.

It’s been noted on the Business Panel numerous times that almost every type of company seems to be hiring these days.  Common themes as to why this is the case include demographics (i.e., older workers retiring), fewer students taking on part-time or Summer jobs, and the employment shift that became evident during COVID19, as people moved away from traditional front line roles.  A lack of staff impacts a company’s capacity and ability to generate revenues, which makes immigration to fill employment roles of increasing importance for Canada.  The challenge is that doing this successfully requires far more than just “the job”, as new Canadians and their families require a host of essentials, including housing, healthcare, and social resources; Canada also needs sufficient infrastructure to support an increasing population.

Meeting this challenge requires ongoing, skilled management and oversight, as much of this is implementation.  Ideas and policies can come relatively easily, however, the “getting it done” is often much more difficult, as practical realities can uncover unexpected problems, such as a lack of materials and labour to build necessary housing.  Successful results require a balance, to ensure that new Canadians are not only accessing jobs that need to be filled, but are also finding all other aspects that are integral to establishing a life for themselves and their families.

The lack of grocery competition in Canada was a topic on the Business Panel just a few weeks ago, and the news of significant grocery profits at Loblaws reinforces some of that discussion.  Although the reported 31% increase in profits includes “a one-time charge of $111 million related to a PC Bank commodity tax matter” (which would typically be factored out of comparison to other periods, from an accounting perspective), performance levels are significant, nonetheless.  An increase in shopping traffic at discount retail chains was also reported, continuing the trend of Canadians seeking lower price options.  This story is not only a reminder of the importance of traditional good shopping tactics, such as making a list and comparing prices, but also the opportunity for Canada to improve competition at both producer and retailer levels (not a quick fix, by any means).

And, finally, as Twitter’s new owner announces a decision to re-brand the platform as X, most notable is the disposal of significant brand recognition and value, including common use of the word “tweet” in reference to a short message.  This is the type of brand recognition that most can only dream of, such as common use of the word “Kleenex” to refer to a tissue.  Couple this with the cute, easily recognizable and approachable bird logo, in comparison to a new X logo that comes across as dark, ominous, and suspect, at best.  Twitter was once a useful platform for quality and timely information, and although its usefulness declined prior to sale, it has become even more dismal since then.  Time will tell if this latest “strategy” will amount to anything more than a tax write-off in the not too distant future.

Thanks for watching, and enjoy the rest of the Summer!