MEDIA: CBC News Network Weekend Business Panel (November, 2020)

What a historic day to join the CBC News Network Weekend Business Panel, within a mere hour of Joe Biden and Kamala Harris being projected to win the Presidency and Vice Presidency of the United States.  As someone who has closely followed US politics for decades, it’s a pleasure to have this opportunity.

Our discussion, including Elmer Kim, Mark Warner, and John Northcott, focused on what had become Election Week in the US, with a handful of remaining states continuing to count the final ballots to determine who would win the Presidency.  With all eyes on Pennsylvania, it proved to be the defining factor, at 11:24 AM ET, on November 7, 2020.

What could a Biden Administration mean to Canadian companies?  With the US as our largest trading partner by far, Canada has faced uncertainty over the last four years, from an administration that imposed tariffs on Canadian steel and aluminum imports, bluster around the negotiation of NAFTA 2.0 (both have been Business Panel topics), as well as limited attention overall, focusing instead on countries outside of traditional US allies.  The US response to COVID19 has been devastating, with the highest number of cases and deaths globally, resulting in significant job losses, companies closing, and many households in peril.  What could the future look like?

Once the proverbial dust settles in areas such as election related legal disputes and the transition of power (which might not be particularly easy, depending on whether the current administration decides to continue to fight or, instead, brush off the White House as not being particularly important and move on to something else), it’s a reasonable expectation that a Biden Administration would quickly move to combat and manage the coronavirus in a manner that has not been seen in the US thus far, as well as reconnect with traditional allies who have been of limited focus over the last four years.  Joe Biden is well suited to this type of conversation, recalling childhood advice to “keep the faith”, but to also spread it around.

Canada and its business community should expect to see a better level of stability with its neighbour and a more collaborative, productive relationship.  It’s difficult to predict the impact on the longstanding Keystone XL pipeline, however, politicians have a way of keeping their options open, especially when times are tough.  Infrastructure and similar projects have the potential to create a significant number of jobs, which is especially relevant, given the massive number of job losses in 2020 due to COVID19.  Also, expect an increased focus on “kitchen table” issues, including employment and wages, as we know that these are areas that are very close to Joe Biden’s heart, as the stories of job losses in his own family have been told many times.

It has been said that changes in leadership have the potential to bring a level of uncertainty that is counterproductive and risky.  In this case, the circumstances may be different, as what has been a tumultuous last four years fades into the past; but, we are not quite there yet.  The US remains as a country that is highly divided, bringing to mind an important reality that experienced business leaders know: deals often get done “in the middle”, when parties are able to arrive at solutions that allow both sides to win.  In the absence of the necessary skills and experience to arrive at this point, little is achieved, with potential and lost opportunity being left on the table.  Think about the practical implications of what is lost in this type of situation, including in terms of new paths forward and dollars and cents.  In the meantime, all eyes will be on what will unfold up until Inauguration Day in January.

Finally, in advance of Remembrance Day on November 11th, we honour the service and sacrifice of those who have given so much, allowing us to be True North, Strong and Free, every single day.  We will remember them.

 

MEDIA: CBC News Network Weekend Business Panel (October 24, 2020)

Pleased to be joining the CBC News Network Weekend Business Panel from my home studio, alongside Sherena Hussain, Dennis Mitchell, and Natasha Fatah, talking airline refund spats, small business week, and the woes of another Canadian retailer, Le Chateau.

Many Canadians have been waiting for months to receive refunds for flights they had booked and subsequently cancelled by the airline due to COVID19.  Westjet recently announced its decision to issue refunds for flights it had cancelled, drawing attention from its rival, Air Canada.  Without going into the details around how the refund process will work, it seems to me that the focus should be on the customers who have been out of pocket what could be a significant amount of money for months.  It’s true that the airline and travel industries have been met with massive declines in business; a cause for concern in terms of future viability.  Regardless, it doesn’t seem right that customers be the ones to effectively finance this problem by not receiving a refund for something that they could not ultimately realize, through no fault of their own.

Small Business Week is generally a good time to reflect on the importance of the backbone of the Canadian economy; doing so has taken a different slant in 2020.  Small businesses have had to work extra hard to combat the impact of COVID19, be it in terms of financial challenges, keeping staff and customers safe, and finding new ways to deliver products and services.  Times of challenge can bring opportunity, such as better utilization of technology, an improved online presence, and the potential to access new markets.  Critical to this is the role of qualified advisors, who bring valuable perspective and an objective viewpoint, to help business leaders avoid pitfalls that they might not recognize until it’s too late.  Remember that business leaders have a depth of knowledge, as experts of their own companies, while advisors bring a breadth of knowledge, the experience of many situations; these perspectives are related, but they are not the same.

And finally, this week saw the demise of another Canadian retailer; this time, Le Chateau.  Seeking creditor protection and advisory assistance, we will have to stay tuned to see if this brand will find a way to continue into the future in some manner.  Regardless, I remember the years when Le Chateau was a “go to” stop on any trip to the mall, with lots of interest in the party and event section; another reminder of how much COVID19 has changed our lives.  The reality is, we don’t go very far these days, do we?  This makes life a challenge for retailers, airlines, travel, and hospitality companies; at least we have technology to stay connected.

Thanks for watching and for reaching out with your comments on these stories; it is a privilege to bring the business news to you.  See you again soon.

 

MEDIA: CBC News Network Weekend Business Panel (October, 2020)

A hectic news cycle is a great time to join the CBC News Network Weekend Business Panel from my home studio, alongside Elmer Kim and Asha Tomlinson.

Here’s an overview of the topics we discussed:

Businesses face increasingly strict COVID-19 measures.  As cases rise, various regions across Canada are facing tighter restrictions; can companies survive?

Federal aid and the Canada Infrastructure Bank.  As we move into the Fall with COVID-19, businesses are going to need help to get through these challenging days; how could the latest round of support help?

Market turmoil, as Trump is hospitalized.  With the recent announcement of Donald Trump’s COVID-19 diagnosis, what could the future hold for the stock market?  Is there an impact for Canada?

As the weather becomes cooler and Canadians move inside, we’ve started to see increases in COVID-19 cases, with some areas being hit worse than others.  There is no doubt that an already weary business sector is concerned about the latest round of government restrictions, targeted to decrease the virus’ spread, but as the global pandemic marches on, there isn’t much choice in the matter.  In addition to keeping an eye on cashflow, business leaders can benefit from connecting with peers and business associations and remembering that advisors can help to bring perspective and creative solutions in challenging times.  Also, don’t assume that government fully understands your circumstances; it’s important to speak up if you think your company, business category, or industry is being overlooked.

Infrastructure has taken on a new meaning these days, including much more than roads and bridges.  The Canada Infrastructure Bank attracts and co-invests with private sector and institutional investors in new, revenue generating projects that are in the public interest.  Areas of focus include green infrastructure, clean power, public transit, trade and transportation, and enhanced broadband infrastructure.  Quality internet service is much more than just a “nice to have” perk; this has been clearly demonstrated during times of COVID-19, as many neighborhoods in Canada do not have sufficient service, especially in rural areas.  Another initiative of current interest is in the area of agriculture irrigation projects to strengthen food security; something that is helpful in terms of reducing reliance on other countries.  The Bank represents an opportunity to create a significant number of jobs, an important consideration, given that a number of Canadian companies undoubtedly will not survive the impact of COVID-19.

Finally, with just 30 days to the US election, President Donald Trump is currently in the Walter Reed National Military Medical Center with COVID-19.  There are a lot of questions as to how and when he contracted the virus, his current state of health, and what the outcome might be.  Markets do not like uncertainty and this situation is something that we can expect to continue for a while.

There is a lesson in this crisis for business leaders: do not find yourself in a situation that is similar to that of this White House.  Currently, there are numerous senior officials, in both the White House and the US government, that have contracted the virus or are at serious risk of doing so.  This type of situation is terrible for the continuity of leadership.  In a business context, it is important to ensure that a company can continue to operate over the long term; think about what this means, in terms of knowledge, ability, and safety (hint: a global pandemic is not the time to have a senior team meet together in an enclosed space or for unnecessary in-person interactions).  Think carefully about your actions in the days ahead; your company, employees, and customers are counting on your good judgement.

It won’t be too long until we will have better insight as to how the US election will unfold, although it might take a while to get all of the details.  In the meantime, thanks for watching and see you again soon, CBC!

 

 

MEDIA: CBC News Network Weekend Business Panel (September, 2020)

The Labour Day Long Weekend is a great time to be in my home studio for the CBC News Network Weekend Business Panel, alongside Elmer Kim and Jennifer Hall, talking consumer debt levels, Walmart taking on Amazon, and flying cars (yes, you read that right!).

Here are some quick thoughts on our discussion.

As Canadians combat the challenges of a global pandemic, we’ve seen consumer debt levels increase, mostly due to mortgages: payment deferrals, refinancings, and rising house prices can all play into this.  Of note, there’s been a fair amount of renovation activity taking place over the “pandemic months”, which could contribute to higher housing prices, and perhaps, some enthusiasm to say yes to a new home.  Conversely, decreased mobility means less spending in areas such as travel, dining, and retail, offset by what was evidently a fair amount of online shopping.  Let’s see what the trends show over the Fall months.

Walmart is a familiar retailer in many communities, with millions of people living within a short drive of their local store.  The launch of Walmart Plus (occurring on September 15th in the US) could represent interesting competition for Amazon Prime.  Although slightly more expensive and with a free shipping threshold of over $35 dollars, Walmart Plus will include some perks of its own, such as in-store item scanning via the Walmart app and gas discounts.  This program should be part of a larger strategic plan to attract customers, with the potential Tik Tok acquisition providing a connection point to an important demographic.  On a personal note, the Walmart store in my area has provided a good quality shopping experience during times of COVID19 and the mask mandate has made safety considerations less of an issue.  We will have to stay tuned to see when this program will launch in Canada.

And finally, the successful launch of a flying car could bring some interesting applications to transportation and logistics (I have wanted a flying car, Jetsons’ style, since elementary school!).  Commercialization details will be important, including reliability, price, training, and applications, but in the meantime, let’s enjoy the fun of this story, as it’s been a while since we’ve been able to consider technology for the sheer accomplishment of what is possible (doing so almost seems like a return to normal).

Thanks for sharing your Long Weekend with us, and see you again soon!

MEDIA: Celebrating 3 Years on CBC News Network!

Pleased to be celebrating three years of regular appearances on the CBC News Network Weekend Business Panel!  Our panel reviews the week in business every Saturday morning after the 10 AM news (Eastern Time), discussing a diverse array of topics.  Here’s just a sample of topics where I’ve provided commentary on air over the past three years:

What I love about this format is the significant range of topics that impact every aspect of our lives and world, as we follow the news cycle.  My favourite stories?  Those that can be tied to a broad range of factors: politics, global trends, how we live, and the future.  This brings valuable context, and yes, it’s critical to be able to view through a strategic lens in order to see the connection points.

2020 has brought its own unique twist, as COVID-19 has resulted in those in the media reporting from their home studios, a new way to connect on air.  CBC News Network has also been streaming globally, bringing our work to a new and broader range of viewers.

Sincere thanks to everyone at CBC News Network and our audience for watching.  It is my privilege to bring business news to you in a time that is still very much unfolding and one that I expect we will not soon forget.  Stay well, everyone!

 

MEDIA: CBC News Network Weekend Business Panel (July, 2020)

Back in the home studio for the CBC News Network Weekend Business Panel, talking NAFTA 2.0, the Atlantic travel bubble, and Facebook advertisers, all hitting the streets in their own way.

Here’s a few thoughts on our discussion.

In a long overdue move, a number of large corporations are boycotting advertising on Facebook for the month of July, in protest of a lack of action against inaccurate, racist, and hateful content; Canada’s banks have joined this initiative.  Facebook appears to be defending its position, however, many are of the view that the Company hasn’t done enough to address longstanding content problems.  Dismissing concerns raised by citizens, corporations, and other groups may well land Facebook in a greater regulatory environment, and it’s fair to say that reasonable people can tell the difference between free speech and hate.  As the US election nears and the temperature continues to rise on a number of diversity issues, there is an opportunity to ask ourselves: what kind of world do we want to live in?  Let’s hope that this boycott is the beginning of a move towards much needed change.

In the category of “what a difference a year makes”, NAFTA 2.0 (or 2.1, depending how you look at it) quietly came into force on July 1st, reminding us that this was a high profile topic in 2019.  While companies continue to focus on COVID-19, industries that will be significantly impacted by new NAFTA provisions should have been actively planning for months, if not longer.  With just four months to the US election, it will be interesting to see what actions Donald Trump might take in an attempt to strengthen his position, given that his voters tend to respond well to a tone of putting other countries in their place.  Might we see tariffs or similar actions on the horizon?

And finally, the launch of the Atlantic travel bubble was met with long lineups and who can blame them?  In what is one of Canada’s most beautiful regions, this approach provides an opportunity for some much needed relief for local travel and tourism industries.  I am fortunate to spend time in Nova Scotia on a regular basis and can attest to the many things to see and do in Atlantic Canada; I hope that I will be able to travel to the Coast again soon!  In the meantime, I hope that local residents have a chance to visit friends and relatives or a place that they’ve been wanting to see or revisit for years.  These are the days to do just that; let’s make them good!

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Thanks for watching and see you again soon, CBC!

MEDIA: CBC News Network Weekend Business Panel (June, 2020)

How fortunate am I to enjoy another Saturday morning, live, on the CBC News Network Weekend Business Panel; this time, alongside Elmer Kim, Dennis Mitchell, and John Northcott.

On a busy news week, as we approach the mid-point of 2020, here’s some of what we discussed:

  • Travel bubbles and opening up the economy As Atlantic Canada launches its new travel bubble and provinces take their next steps to open up their economies, what can we expect to see and experience?  Will tourism and hospitality finally catch a much needed break (as in, some good news)?
  • Airlines bring back the middle seat.  It’s no secret that airlines have been highly impacted by COVID19, with travel down almost 100% in some cases.  As Canada’s airlines seek to increase capacity, will travelers be on board?
  • A new fund promoting diversity.  A group of Black executives is launching a new fund to invest in Black-led companies.  As we take a first look, how can this approach impact diversity going forward?

Canadians are certainly feeling restless, with much of our communities and local economies having been locked down for months.  As COVID19 rates stabilize, an opportunity exists to re-open parts of Canada; a new example being the travel bubble in Atlantic Canada (count me in!).  As tourism and hospitality have suffered immensely, locales with well managed COVID19 rates represent an opportunity to bring much needed traffic to these industries, in a manner in which travelers feel comfortable; this is key.  I will be watching this coastal bubble very closely, with fingers crossed for good news and results, in terms of both business recovery and COVID19 rates that stay under control.

Speaking of travel, Westjet and Air Canada recently announced that they will be ending the middle seat moratorium in order to increase capacity on flights (I’m sure that a lot of travelers were hoping that these seats would be permanently removed, but that’s another discussion).  Part of the rationale relates to travelers being subject to temperature checks and masks, as well as the enhanced aircraft cleaning and reduced food service on board.  Everything I have seen or read in recent months indicates that air travel levels are down by as much as 98%, year over year, with current activity remaining slow.  I can’t help but wonder why this move is desirable for all flights, as an absence of consumer confidence will not fill airplanes.  Couple this with the nostalgia of Summer road trips, RV’s, and drive ins, suggesting that Canadians have an interest in trying something new (old, actually) over the next couple of months; it’s back to the future, for some of us!

Diversity has made news on a global level in recent months, particularly in terms of the stories coming out of the United States involving racism against members of the Black community.  The launch of the Black Opportunity Fund, investing in Black-led companies, is an important development for Canada and has the potential to help grow a sector of the economy that has been relatively overlooked.  Diversity is an issue of importance across many groups, and we all have a role to play in combating systemic bias; are you doing your part?

It’s a privilege to bring the week in business news to our audience across Canada and streaming globally.  Thanks for watching and see you again, soon, CBC!

MEDIA: CBC News Network Weekend Business Panel (May, 2020)

Pleased to join John Northcott and Elmer Kim for the CBC News Network Weekend Business Panel, talking business in times of COVID19.

 

Our world has been living with COVID19 for much of 2020; here in Canada, the impact has been felt for months, as our communities and businesses have been essentially closed.  Here are some impacts:

  • Ongoing retail woes, with store closures, layoffs, and bankruptcy or creditor protection filings from various companies, including Victoria’s Secret, Bath and Body Works, Reitmans, J Crew, Hertz, and Neiman Marcus.  Although some retailers have been in a weak market position prior to COVID19, the closures in this sector only reinforce how difficult it is to remain connected with customers and the extent to which online shopping and service (or lack thereof) can impact a company’s market presence.  The significant decline in sales foreshadows what we can expect to see in the coming months, as the most recent numbers pertain to March (a decline of about 10%), which only reflects a portion of the true impact.
  • Support for big business, with the announcement of the Large Employer Emergency Financing Facility (LEEFF), companies in need can apply to this “lender of last resort” program.  Although interest rates are relatively low, companies will have to comply with additional provisions, such as issuing warrants to purchase shares, adhering to executive pay caps, and providing the Government with observer status on the board of directors.  Although some might complain, in context, these provisions are not that unusual, given the level of risk.  It will be interesting to see the extent to which large companies (who are also large employers) access this program.
  • Re-opening with green in mind, as in excess of 150 companies have signed a statement supporting the future of business being in alignment with climate action.  Given the positive environmental impact that has been observed in recent months, as much of our world has been shut down for a period of time, it’s easy to understand the desire to capitalize on this situation.  Not sure there’s been much of a difference?  Have a look.  What new ideas and business practices might emerge from this movement and how sustainable will they be?

In the weeks ahead, I will be watching the level of progress that is made as communities re-open.  What will happen to COVID19 rates?  Will communities be able to move forward with the next stages of reopening or will they be forced to backtrack?  What changes will companies make to their business models?  How will consumer confidence levels be impacted?  How many companies will find that they do not have a way forward?

Thank you for watching and a special thanks to everyone who has been in touch to share their thoughts about the challenges that the business world is facing, their ideas and experiences, and support of our work.  It matters a great deal that you are thinking about your community and asking: what is working well, where are there challenges, and where do we need to know more in order to make good decisions.  In these days like no other, we can collaborate, we can care about companies in our community, as well as our families and friends, and, yes, we can be kind.

MEDIA: CBC News Network Viewer Q & A (Business in Times of COVID19)

Pleased to join Elmer Kim and Michael Serapio of CBC News Network to answer viewer questions about business in times of COVID19.


These are difficult times for business leaders, and although numerous support programs have been announced, it can be challenging to understand the details and implications.  Here are a few things to keep in mind as we continue to navigate through this unprecedented period:

  • Accept the fact that these are challenging days.  The Federal and Provincial governments have released a lot of information about programs to help business and individuals; this can be overwhelming.  Try to focus in on the areas that pertain to your situation, “one bite at a time”.  As questions arise, be sure to write them down so that you have a record at hand of areas that you want to discuss and clarify.
  • Connect with others.  Remember that a local, national, and global business community is going through the challenges of COVID19; you are not alone and do not have to navigate through this in isolation (OK, you might be in your house, but you can still connect with others).  Reach out to business owners, industry and professional associations, and advisors for help, as they can bring meaningful context and answers (strength in numbers is a good thing).
  • Speak up when overlooked.  If you feel that your situation is not being addressed by the current support programs, contact your MP and government to voice your concerns.  Do not assume that they understand what it is like to be in business or how/why a gap in support programs is a problem; be prepared to spell it out, in plain language and with examples (quantifying the financial and job implications can be particularly helpful).
  • Expect more to come.  These are fluid times, and although each day might seem like a month or longer, governments are moving rapidly to help Canadians.  We have seen support programs unfold on a daily and weekly basis, and although a good foundation is in place, there is more to do (areas that come to mind include addressing gaps in the areas of very small businesses, the self-employed, and mandating financial institutions to provide payment deferrals more broadly).  This is why it is so important to speak up about gaps and shortfalls in the system.
  • Look for opportunities to reinvent.  Turbulent times bring opportunity, as the shell of yesterday breaks open to reveal a new tomorrow.  What could this mean for your business, in the present and future?  Look to companies who have already started to do this, such as manufacturers who have adapted and retooled to produce what is desperately needed in this moment, and then, look beyond that.  Companies are using this time to consider the new path forward; advisors can help.

It’s my pleasure to answer your questions; keep them coming and hopefully we can chat again soon.  In the meantime, stay well and look for the silver linings in your world.

MEDIA: CBC News Network Weekend Business Panel (April, 2020)

Launching the home studio for the CBC News Network Weekend Business Panel in times of COVID19, alongside Elmer Kim and John Northcott.  Our segment was devoted to business as COVID19 unfolds, including record unemployment levels, government support programs, and the struggling oil sector.

As developments in this area are rapidly unfolding, a few quick thoughts based on where we are at today:

  • Unprecedented unemployment levels.  Expect to see unemployment levels continue to increase, offset by programs that provide the opportunity for employers to retain staff (such as the Canadian Emergency Wage Subsidy).  Having said that, the bottom line is that a significant portion of Canada’s workforce isn’t working and may not be for some time, including those who are unemployed, being retained through government programs, or are underemployed due to working less.  Maintaining connection to the workforce is critical for employers, employees, and self-employed people.
  • Self-employment support shortfalls.  Under the current income support programs, it appears that self-employed people only qualify for the Canadian Emergency Response Benefit (maximum of $2,000 per month).  Many self-employed people who work on a full time basis earn far in excess of $2,000 monthly, representing a significant and urgent support gap.  Those who are working, but earning less due to customer and client circumstances, should be compensated in a manner that brings income up to at least the support level, as opposed to having to cease work in order to collect.
  • A loan is a loan.  Although there is certainly a place for loan programs as part of COVID19 support, it is important to remember that loans must be repaid, even if the interest rate is zero and a portion could be forgiven.  Loan repayment is dependent upon cash flow, something that companies may or may not have in the future.  It is important to remember that loan programs should not be a substitute for supports that address current income and cashflow needs, such as a wage replacement.
  • Upping the banks’ ante.  Thus far, the Federal government and banks have indicated that processes have been put in place to help customers “on a case by case basis”, in terms of areas such as loan payment deferrals.  Feedback has been reported as mixed at best, and given the risk averse nature of financial institutions generally, more needs to be done to provide broad-based relief, which could be achieved through a government mandate or similar measures.  The bottom line: financial institutions are living in a COVID19 world, whether they like it or not, and if sufficient actions are not taken now to assist people and businesses with their immediate cashflow needs, expect future default levels to be widespread.

On a lighter note, this was my first opportunity to be part of CBC News Network’s world-wide streaming from my home studio.  My director was watching every moment of it; how fortunate am I?  See you again very soon, CBC!