MEDIA: CBC News Network Weekend Business Panel (September, 2021)

It’s the Federal Election edition of the CBC News Network Weekend Business Panel, talking all things business, alongside Jeanhy Shim, Rubina Ahmed-Haq, and Hillary Johnstone (personal finance, business, and the roof over your head, we had it all!).

With so many topics in play, we focused our discussion in the areas of the economy, jobs, and affordability.  Here are a few comments about the issues facing Canadians, businesses, and the days ahead.

It’s hard to imagine a strong economy without COVID19 being well under control, at a minimum.  A healthy society is an important foundation for a healthy economy, and it is a reasonable concern that Canada will not have the ability to truly move ahead until the days of the pandemic are in the rear view mirror, making this effort Job #1.  In the absence of doing so, communities face the risk of an ongoing cycle of relaxing measures and opening businesses, only to have to reverse course a short time later.  This is very difficult not only for Canadians, but also for business leaders who are trying to reach a point of some stability within their company.  Those who have been in business understand that “normal” times are challenging enough; the uncertainty and additional measures associated with COVID19 have left many companies in a precarious position, with others having closed up shop altogether (evident by driving around and noting all of the vacant storefronts).

This situation directly relates to jobs, as companies only need staff members when there is sufficient demand from the marketplace (customers) and they are able to operate (regulatory).  The third component of this equation is supply, in that companies need to be able to procure the necessary materials to deliver products and services.  Times of COVID19 have resulted in a global supply chain glut, making many products and manufacturing inputs significantly delayed or unavailable; the semiconductor chip shortage is one example.

There is also a shift occurring in the labour market as a whole, as people consider where work is available, as well as the type of role that they want to pursue.  Factors such as the increase in remote/flexible work environments, as well as the stress associated with front line sectors, such as healthcare, have led to shortages and hiring challenges; expect demand for education and training to increase in the coming months, as Canadians re-think their careers.  In the case if remote workers, this has resulted in some interesting developments in the housing market, as location is no longer reliant on the daily commute.

From a consumer perspective, the cost of so many things continues to rise, including food, household items, and housing.  While wage growth has not kept pace even in normal times, the gap between the super-wealthy and lower to mid-level workers has continued to increase, to a point of ridiculousness, in some cases.  The intent, obviously, should not be to have all people earning the same amount of money, but rather, to manage wage levels carefully (at the business level) and ensure that the tax system is fair (at the government level).  There have been too many situations of wealthy corporations and people paying little to no tax, while lesser earners pay their fair share.  Canadians also have good reason to question why some at the top of corporations received large bonuses, while being slow to increase employee wages and/or taking COVID19 business financial support at the same time.

This is the backdrop of the Federal Election, and as a business person, I first look for good ideas, with the source or party being of lesser relevance.  It is less than ideal to see party platforms that bring a “piecemeal” approach to policy, as people do not live their lives in this manner, nor do businesses operate this way.  This approach also raises the question if anything truly “gets fixed”, as opposed to utilizing one short term approach after another.  There also tends to be a disconnect between policy and implementation, with the latter being much more challenging than many in the political realm appreciate.  Experienced business leaders understand the importance of solutions that can be readily implemented and resolve problems, an important part of the foundation of a sustainable company going forward.

Thank you for watching, and remember that it’s important to vote to ensure that our voices are heard.  Ballots can be cast by mail this time, just apply to do so by September 14, 2021.

MEDIA: CBC News Network Weekend Business Panel (August, 2021)

Call it the Olympic edition of the CBC News Network Weekend Business Panel, alongside Elmer Kim and Chris Glover.

As the Tokyo, 2020 games come to a close, here’s a quick take of our topics:

  • Canada’s July Jobs Report.  Although Canada added 94,000 jobs in July, this fell short of expectations.  What path is our country currently on?
  • Canada’s Big Trade SurplusJune saw a hefty $3.2 billion trade surplus, the most significant since 2008.  What is behind this number and is it as simple as rising oil exports?
  • Canada About to Open its Border to the US.  As the border re-opening nears, there is a mix of interest and concern.  What might the implications be?

My commentary on the Weekend Business Panel over the past year has been consistent in expecting the COVID19 recovery to take time, with progress being anything but a straight line.  Although economic forecasts might consider jobs at a highlevel, it is important to remember that employment actually occurs on the front lines of business.  Companies only need people if they have goods and services to sell and customers that are willing and able to buy.  COVID19 has caused a host of disruptions, including at the supply chain, regulatory, financial, and operating levels.  It is also likely that employees who have choices (often those with an abundance of skill and experience) are reconsidering how they will work going forward.  Although applicability can vary by business type, many companies still have work to do in order to retain their best staff members, or risk losing them to employers with more flexible and organized work arrangements.  Expect this type of movement in the labour force to continue.

Although oil and energy exports contributed to Canada’s trade surplus in June, so did a decline in imports, something that can have a ripple impact.  When companies are not operating, they don’t need a lot of things; the same is true for consumers who have been inactive in areas such as office work, travel, events, kids’ sports, and so on.  Couple this with the much reported global logistical glut and plenty of questions arise about what the coming months will look like, in terms of areas such as business growth and consumer spending.

And, finally, although sectors such as tourism and events have been hard hit by the pandemic, it is a fair question as to how much benefit Canada’s border re-opening to some vaccinated Americans will bring.  With most of the Summer travel season in the rearview mirror, COVID variants circulating in the US, and some provinces doing away with mask and other safety mandates, it is understandable why many people are concerned.  It is also important to remember that vaccines are not yet available to children under the age of 12 years and their protection is critical.  As a business advisor, I can appreciate the significant experience and professional credentials that are required in order to fulfill my role.  Conversely, when those in the science and medical fields who specialize in pandemics and related areas express concern, it is wise to listen to their advice.  It will be interesting to see what the coming weeks and months will bring (hopefully, safety will prevail).

As always, thanks for watching, and see you again soon, CBC!

 

MEDIA: CBC News Network Weekend Business Panel (July, 2021)

Summer begins with a busy news week on the CBC News Network Weekend Business Panel, alongside Jennifer Hall and Mark Warner.  Here’s an overview of the topics we discussed:

As we weather the Summer heat, watch wildfires, and observe changing ocean levels, the topic of climate has become a daily consideration.  Advancing the target for all light-duty vehicles sold in Canada to be electric, from 2040 to 2035, raises issues beyond that of consumers.  Electric vehicles are part of a larger infrastructure, a system that includes manufacturing, charging, and maintenance, as well as the need to create a sustainable industry.  Integral to this is the ability to design vehicles that meet consumer needs well into the future; this includes all of the necessary parts, inputs, and expertise to make planning a reality.  Anyone who has an implementation background will recognize that this is not easy and requires a significant amount of effort and ability in order to achieve.  In the case of electric vehicles, the question isn’t “should we?”, but rather, “how?”.  This is a big, ongoing question that needs to be resolved in a robust and comprehensive manner.

As we greet Summer, 2021, everyone is understandably tired of living in a world of COVID19; but, here we are.  Vaccination has certainly helped to set the stage for communities opening up and returning to some form of normal, but the reality is, we are not there yet.  At the time of this writing, Canadian vaccination levels are approximately 70% (one dose) and 30% (two doses), raising the question: where is everyone?  In the US, although the double dose rate is higher (approximately 47%), it is concerning that only approximately 55% of Americans have received a single dose of a COVID19 vaccine.  It has been widely reported in the US that science and medical professionals are concerned about the percentage of Americans that will be vaccinated at all, given the relatively high degree of those who are either hesitant or resistant, making the question of what the “ceiling” could be of relevance.  Given that Canadians have worked hard to combat COVID19, for the most part, any considerations around opening the border should ensure that vaccination records of entrants can be reliably tracked; the health of our communities and economy are dependent on these types of reasonable safeguards.

And, finally, as Amazon CEO Jeff Bezos moves to the Executive Chair role and other ventures, including Space exploration through Blue Origin, living in times of COVID19 is a reminder of the value and importance of online shopping and logistics.  In contrast to the delivery trucks of days gone by, the use of technology to connect with consumers is an important difference, although there is still work to do in perfecting the model.  An important component is the role of workers in this new economy, many of which lack employment security and pursue various jobs to make ends meet.  There has always been an understandable income gap between business leaders and staff members, however, the times we are living in have pushed this to extremes, with the impacts being increasingly in full view.  Further, it is disappointing that diversity was not brought to the CEO role going forward; a missed opportunity to send an impactful message to both customers and staff members.  We are at the point where important questions should be asked about the world that we want to live in, with the experience of COVID19, perhaps, contributing to the prominence of this consideration.

Thank you for watching, and see you again soon, CBC!

MEDIA: Are COVID19 Rent Subsidy Caps Unfair? (Global National News)

Pleased to chat with Global National News about the latest coronavirus rent assistance program, the Canada Emergency Rent Subsidy (CERS), and challenges around the caps, in terms of the maximum amount that a business can receive.  In particular, there has been criticism of the $300,000 cap for businesses and other eligible organizations with more than one location.

This is a difficult issue, as it might seem to some as being unfair for larger companies; perhaps, analogous to “penalizing success”.  The reality is that COVID19 has been difficult for everyone, including smaller businesses with limited resources.  There are at least three sides to this challenging issue.

Larger businesses with multiple locations certainly feel the stress of steering a larger ship, with many employees and financial obligations, such as rent.  With more jobs at stake, it is understandable that not being able to make ends meet could have an adverse employment impact on a greater number of people.  The other side of this situation is that larger companies tend to have access to a wider range of financial resources, including established cash reserves, existing financial partners, and, perhaps, potential investors.  There are also other programs available, including those that support wages.

Smaller, standalone businesses that collectively represent the backbone of the Canadian economy can find themselves with fewer resources in financially challenging times, and attracting support from financial institutions is not easy (many, if not most, small business owners know just how difficult this is).  This category of businesses also knows what it is like to be overlooked, as the early days of COVID19 support programs left out various types of small operators (much of which has since been rectified).

The third side of this situation is the taxpayer (in this case, represented by government).  COVID19 has been extremely challenging for so many, be it on an individual, family, employee, business, or wellness level.  It is not feasible to simply open public funding in an unlimited manner; rather, balance is required.  With the objective of keeping as many businesses as possible on some form of “life support” as the pandemic unfolds and begins to move into a more hopeful phase in early to mid-2021 (fingers crossed), balance is important, in order to get to the other side.

The other thing that many companies with multiple locations will be considering is just how many are needed going forward.  COVID19 has changed a lot of behaviors, routines, and workplaces.  Although the situation will not be the same for everyone or every community, locations that built their business based on office traffic or proximity to large workspaces might have to rethink the way forward.  This is an area that requires thoughtful analysis, to make tough decisions and understand the impact on the road ahead.

Thank you for including me in your TV and print stories, Global National News!

MEDIA: CBC News Network Weekend Business Panel (October 24, 2020)

Pleased to be joining the CBC News Network Weekend Business Panel from my home studio, alongside Sherena Hussain, Dennis Mitchell, and Natasha Fatah, talking airline refund spats, small business week, and the woes of another Canadian retailer, Le Chateau.

Many Canadians have been waiting for months to receive refunds for flights they had booked and subsequently cancelled by the airline due to COVID19.  Westjet recently announced its decision to issue refunds for flights it had cancelled, drawing attention from its rival, Air Canada.  Without going into the details around how the refund process will work, it seems to me that the focus should be on the customers who have been out of pocket what could be a significant amount of money for months.  It’s true that the airline and travel industries have been met with massive declines in business; a cause for concern in terms of future viability.  Regardless, it doesn’t seem right that customers be the ones to effectively finance this problem by not receiving a refund for something that they could not ultimately realize, through no fault of their own.

Small Business Week is generally a good time to reflect on the importance of the backbone of the Canadian economy; doing so has taken a different slant in 2020.  Small businesses have had to work extra hard to combat the impact of COVID19, be it in terms of financial challenges, keeping staff and customers safe, and finding new ways to deliver products and services.  Times of challenge can bring opportunity, such as better utilization of technology, an improved online presence, and the potential to access new markets.  Critical to this is the role of qualified advisors, who bring valuable perspective and an objective viewpoint, to help business leaders avoid pitfalls that they might not recognize until it’s too late.  Remember that business leaders have a depth of knowledge, as experts of their own companies, while advisors bring a breadth of knowledge, the experience of many situations; these perspectives are related, but they are not the same.

And finally, this week saw the demise of another Canadian retailer; this time, Le Chateau.  Seeking creditor protection and advisory assistance, we will have to stay tuned to see if this brand will find a way to continue into the future in some manner.  Regardless, I remember the years when Le Chateau was a “go to” stop on any trip to the mall, with lots of interest in the party and event section; another reminder of how much COVID19 has changed our lives.  The reality is, we don’t go very far these days, do we?  This makes life a challenge for retailers, airlines, travel, and hospitality companies; at least we have technology to stay connected.

Thanks for watching and for reaching out with your comments on these stories; it is a privilege to bring the business news to you.  See you again soon.

 

MEDIA: When the Stores Come to You (Winnipeg Free Press)

There’s no doubt that COVID19 has impacted the way that we live, be it what we do (less), where we go (not far), and perhaps, most apparent, how we do things (differently).  Although there’s been a shift in how consumers procure goods and services that has been evolving for some time, the days of COVID19 have left many looking for solutions, some of which are not entirely new.

Consider shopping.  The rise of companies like Amazon and improved online shopping and delivery services from a range of retailers have changed how consumers interact with the retail experience.  We’ve come a long way from the nostalgic home delivery services of mid-last century, evolving through a time where mobility was all the rage (think malls, super malls, and the ultimate retail lifestyle experience) to arrive at a period when convenience is perhaps the most important consumer driver, closely followed by selection.  Online and mobile technologies have made a lot of this possible, but improvements in the area of logistics might be an even more important piece, something that is still very much in progress.

Fast forward to a range of upstart companies seeking their space in this lucrative market; fueled by the gig economy of those who have capacity to sell, as we’ve seen in areas such as ride sharing and short term home rentals.  I discussed one of these shopping/errand companies in a recent interview, where consumers can receive groceries and other items from various stores in their area, delivered in one convenient order

Although these services might bring important convenience in times of COVID19, will they last?  The impact of demographics might allow at least some of these companies to survive into the future, with evident trends including aging Baby Boomers, older seniors living in their homes for longer, and some geographic areas where the availability of younger family members to help is limited.

Market opportunity, however, is only one side of the equation; consider the following keys to success:

  • Capacity.  Delivery companies are only in business if they can attract and retain a sufficient number of drivers/contractors to provide services.  In a competitive world with a limited pool of potential “gig” contractors, which companies will be in the best position to attract them?  As a side note, beware of the potential for these workers to be deemed as employees for income tax and other purposes, which could represent a costly impact and need for business model revision.
  • Know the market/area where success is possible.  As this type of service offering is local, the geographic area must be sufficient to draw contractors, customers, and be competitive.  Those who do the math will realize that this isn’t so easy, especially on a sustainable basis.
  • Implementation.  Some might say that the devil is in the details; those who have been business operators know that the devil is in implementation.  Young companies can plan their service offering, but success is only realized by way of strong implementation on a sustainable basis, and with this type of logistical, “transaction heavy” business that utilizes a casual workforce, lots can go wrong.
  • Keeping up with the future.  Recognize that these companies will have to evolve in order to be sustainable, in areas such as enhanced logistics (think autonomous vehicles) and providing a competitive offering, where customers see value over the service cost.  This includes understanding costs, down to the last detail, as well managed and better capitalized companies will be in a stronger position to compete over the long term.

There’s no doubt that we will continue to see changes in how we live, including over what is expected to be another challenging season of COVID19 into the Fall and Winter.  Companies considering their next steps would benefit from the advice of those who have experience in building and managing businesses; it’s an advantage to have strength in your corner.

 

 

MEDIA: CBC News Network Weekend Business Panel (September, 2020)

The Labour Day Long Weekend is a great time to be in my home studio for the CBC News Network Weekend Business Panel, alongside Elmer Kim and Jennifer Hall, talking consumer debt levels, Walmart taking on Amazon, and flying cars (yes, you read that right!).

Here are some quick thoughts on our discussion.

As Canadians combat the challenges of a global pandemic, we’ve seen consumer debt levels increase, mostly due to mortgages: payment deferrals, refinancings, and rising house prices can all play into this.  Of note, there’s been a fair amount of renovation activity taking place over the “pandemic months”, which could contribute to higher housing prices, and perhaps, some enthusiasm to say yes to a new home.  Conversely, decreased mobility means less spending in areas such as travel, dining, and retail, offset by what was evidently a fair amount of online shopping.  Let’s see what the trends show over the Fall months.

Walmart is a familiar retailer in many communities, with millions of people living within a short drive of their local store.  The launch of Walmart Plus (occurring on September 15th in the US) could represent interesting competition for Amazon Prime.  Although slightly more expensive and with a free shipping threshold of over $35 dollars, Walmart Plus will include some perks of its own, such as in-store item scanning via the Walmart app and gas discounts.  This program should be part of a larger strategic plan to attract customers, with the potential Tik Tok acquisition providing a connection point to an important demographic.  On a personal note, the Walmart store in my area has provided a good quality shopping experience during times of COVID19 and the mask mandate has made safety considerations less of an issue.  We will have to stay tuned to see when this program will launch in Canada.

And finally, the successful launch of a flying car could bring some interesting applications to transportation and logistics (I have wanted a flying car, Jetsons’ style, since elementary school!).  Commercialization details will be important, including reliability, price, training, and applications, but in the meantime, let’s enjoy the fun of this story, as it’s been a while since we’ve been able to consider technology for the sheer accomplishment of what is possible (doing so almost seems like a return to normal).

Thanks for sharing your Long Weekend with us, and see you again soon!

MEDIA: Celebrating 3 Years on CBC News Network!

Pleased to be celebrating three years of regular appearances on the CBC News Network Weekend Business Panel!  Our panel reviews the week in business every Saturday morning after the 10 AM news (Eastern Time), discussing a diverse array of topics.  Here’s just a sample of topics where I’ve provided commentary on air over the past three years:

What I love about this format is the significant range of topics that impact every aspect of our lives and world, as we follow the news cycle.  My favourite stories?  Those that can be tied to a broad range of factors: politics, global trends, how we live, and the future.  This brings valuable context, and yes, it’s critical to be able to view through a strategic lens in order to see the connection points.

2020 has brought its own unique twist, as COVID-19 has resulted in those in the media reporting from their home studios, a new way to connect on air.  CBC News Network has also been streaming globally, bringing our work to a new and broader range of viewers.

Sincere thanks to everyone at CBC News Network and our audience for watching.  It is my privilege to bring business news to you in a time that is still very much unfolding and one that I expect we will not soon forget.  Stay well, everyone!

 

MEDIA: Will COVID19 Change the Way We Do Business in the Future? (CJAD 800 AM)

Pleased to join Natasha Hall of CJAD 800 AM radio (Montreal) to discuss recent COVID19 developments and how it might change the way we do business in the future.  As business leaders and their staff members scramble to deal with the current challenge, it is an interesting question to consider what this experience might mean for the future.  Will work ever be the same again, or is the world of business forever changed?

Consider a few simple examples:

  • The “office job”, could lend itself well to working on a remote basis; but is it that simple?  Anyone who has managed a staff group remotely, such as in a different geographic location, can appreciate just how much this differs from managing a team that is under the same roof.  What are some areas that need to be addressed in order to do this effectively?
  • The “service job”, which could include a wide range of companies, such as wellness, food, and household services.  Many of these require interaction on a personal level, such as visiting a hair stylist, repair shop, or tailor, but will these companies face higher standards in the future, such as in terms of cleanliness and service delivery guidelines?  How will this impact how a business is managed?
  • The “user experience”, such as transportation, hospitality, and events.  Most of us are familiar with what it’s like to travel on a crowded plane, train, or bus or to spend time in a restaurant, hotel, or entertainment venue.  Will “personal space” or cleaning requirements change?  What could this mean for a company’s cost structure and viability going forward?

There are certainly some interesting areas to consider, that meet at the intersection of a company, its management, and customer/client base.  Given the experience of COVID19, it stands to reason that there will be an additional factor that could play a significant role: the notion of space, designed to protect people from that which could hurt them.  In this case, it’s protection from a global virus without a cure, one that has kept people isolated worldwide for weeks, months, maybe longer.

So, will COVID19 change the way that we do business in the future?  You can listen to our conversation here; with my thanks to Natasha Hall!

MEDIA: CBC News Network Weekend Business Panel (April, 2020)

Launching the home studio for the CBC News Network Weekend Business Panel in times of COVID19, alongside Elmer Kim and John Northcott.  Our segment was devoted to business as COVID19 unfolds, including record unemployment levels, government support programs, and the struggling oil sector.

As developments in this area are rapidly unfolding, a few quick thoughts based on where we are at today:

  • Unprecedented unemployment levels.  Expect to see unemployment levels continue to increase, offset by programs that provide the opportunity for employers to retain staff (such as the Canadian Emergency Wage Subsidy).  Having said that, the bottom line is that a significant portion of Canada’s workforce isn’t working and may not be for some time, including those who are unemployed, being retained through government programs, or are underemployed due to working less.  Maintaining connection to the workforce is critical for employers, employees, and self-employed people.
  • Self-employment support shortfalls.  Under the current income support programs, it appears that self-employed people only qualify for the Canadian Emergency Response Benefit (maximum of $2,000 per month).  Many self-employed people who work on a full time basis earn far in excess of $2,000 monthly, representing a significant and urgent support gap.  Those who are working, but earning less due to customer and client circumstances, should be compensated in a manner that brings income up to at least the support level, as opposed to having to cease work in order to collect.
  • A loan is a loan.  Although there is certainly a place for loan programs as part of COVID19 support, it is important to remember that loans must be repaid, even if the interest rate is zero and a portion could be forgiven.  Loan repayment is dependent upon cash flow, something that companies may or may not have in the future.  It is important to remember that loan programs should not be a substitute for supports that address current income and cashflow needs, such as a wage replacement.
  • Upping the banks’ ante.  Thus far, the Federal government and banks have indicated that processes have been put in place to help customers “on a case by case basis”, in terms of areas such as loan payment deferrals.  Feedback has been reported as mixed at best, and given the risk averse nature of financial institutions generally, more needs to be done to provide broad-based relief, which could be achieved through a government mandate or similar measures.  The bottom line: financial institutions are living in a COVID19 world, whether they like it or not, and if sufficient actions are not taken now to assist people and businesses with their immediate cashflow needs, expect future default levels to be widespread.

On a lighter note, this was my first opportunity to be part of CBC News Network’s world-wide streaming from my home studio.  My director was watching every moment of it; how fortunate am I?  See you again very soon, CBC!